Kelly's Fuel

For all your propane needs

1-888-313-4328

Bancroft/Haliburton 1-877-395-4328

FAQs

Some questions about propane gas and propane usage.

Q) What is propane?

A) Propane is a hydrocarbon (C3H8) and is sometimes referred to as liquefied petroleum gas, LP-gas, or LPG. Propane is produced from both natural gas processing and crude-oil refining. It’s non-toxic, colourless and virtually odorless. As with natural gas, an identifying odor is added so the gas can be readily detected.

Q) Is propane safe for the environment?

A) Yes. Propane is a non-toxic fuel that doesn't contaminate aquifers or soil.

Q) How can I recognize a propane leak in my home or cottage?

A) Propane has a strong, unpleasant smell, like rotten eggs, a skunk's spray, or a dead animal. Propane manufacturers add the smell deliberately to help alert customers to propane leaks, which can create a safety hazard.

Q) What should I do if there's a problem with a propane appliance?

A) Never modify or try to repair a propane appliance's valves, regulators, connectors, controls, or a propane tank's cylinder or parts. Instead, immediately call your propane supplier or a qualified service technician. They can inspect, adjust, repair, or replace any part of your propane system. Remember, your propane system incorporates special components to keep them safe for use.

Q) What assurance do I have that propane technicians are properly trained?

A) Propane is used safely by millions of North Americans — and stored, handled, and transported by thousands of professionals — every day. That safety comes from a combination of stringent codes and regulations enforced by The Technical Standards and Safety Association (TSSA). In fact, the Canadian Propane Association (CPA) operates the Record of Training (ROT) process, through which propane technicians and drivers get trained and certified in all aspects of delivering propane and installing and servicing propane appliances.

Q) What should I do if my pilot light goes out?

A) You should get in touch with a qualified propane service technician to evaluate the appliance and relight the pilot light, which is a small, constantly burning flame inside the appliance that ignites the main burner. A pilot light that repeatedly goes out — or is difficult to light — may be signaling that there is a problem with the appliance or your propane system. Accidents and serious injuries can occur when customers attempt to fix a pilot light problem on their own.

Prpane burning